Customer Service Representative
Job Summary
Supporting tax professionals remotely, the full-time Customer Service Representative will diagnose and resolve inquiries related to Drake Software, ensuring exceptional service and customer satisfaction.
Key responsibilities:
- Diagnose, troubleshoot, and resolve inquiries from tax professionals via phone
- Document and track customer interactions and resolutions for continuous improvement
- Deliver empathetic service to maximize positive relationships and customer experience
Required qualifications:
- Minimum of 3 years prior experience using Drake Software
- Strong customer service skills and ability to build rapport with clients
- Basic computer and keyboarding skills
- Strong verbal and written communication skills
- Commitment to quality and attention to detail
Complete Job Description
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