Customer Service Representative
Job Summary
Working remotely in New York, the full-time Customer Service Representative will manage customer inquiries regarding health benefits, assist with enrollment, and educate clients on health care options, handling 50-70 calls daily.
Key responsibilities:
- Respond to and resolve customer service inquiries on the first call, addressing topics such as benefits, eligibility, and claims
- Educate customers on consumer-driven health care and guide them in selecting benefit plans and providers
- Assist customers with appointment scheduling and navigating online health resources
Required qualifications:
- High School Diploma / GED or equivalent experience
- Must be 18 years of age or older
- 2+ years of customer service or relevant experience in issue resolution
- Experience with Windows PCs and ability to navigate complex computer systems
- Ability to maintain uninterrupted work time during scheduled shifts
Complete Job Description
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