Customer Service Representative
Job Summary
Providing exceptional service to clients and government personnel, the full-time Customer Service Representative - Tier I Support will handle inbound and outbound calls, assist with account access issues, and document interactions while working remotely.
Key responsibilities:
- Handle inbound and outbound calls in a call center environment, ensuring excellent customer service
- Assist with account access issues, including password resets and ID reactivations, while documenting all interactions
- Escalate complex issues to higher-level support and identify trends in customer inquiries to enhance service delivery
Required qualifications:
- High School Diploma or equivalent (GED)
- Must be a U.S. Citizen eligible for a security clearance
- Experience supporting I.T./Helpdesk call centers preferred
- Independent problem-solving skills and strong analytical abilities
- Ability to work with minimal supervision in a fast-paced environment
Complete Job Description
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