Customer Service Representative
Job Summary
Working remotely on a full-time basis, the Customer Service Representative will manage inbound calls for child support customers, providing exceptional service and ensuring one-call resolutions while documenting requests accurately.
Key Responsibilities
- Answer calls promptly through blended call queues and deliver one-call resolutions
- Document requests, status changes, complaints, and grievances accurately
- Maintain up-to-date knowledge of support processes through ongoing training
Required Qualifications
- High School diploma or GED
- One year of customer service or call center experience
- 100% attendance during the first 90 days
- Ability to pass a background check
- Basic understanding of call center environments and quality monitoring processes
Complete Job Description
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