Customer Service Representative
Job Summary
Providing exceptional customer support in a full-time remote capacity, the Customer Service Representative will manage inbound calls related to child support services, ensuring timely responses and one-call resolutions while maintaining accurate documentation of customer interactions.
Key Responsibilities
- Answer calls promptly through blended call queues to assist child support customers
- Deliver one-call resolutions by asking relevant questions to understand customer concerns
- Document requests, status changes, and complaints accurately while maintaining up-to-date support knowledge
Required Qualifications
- High School diploma or GED
- Minimum of 1 year of Customer Service or Call Center experience
- Ability to maintain 100% attendance during the first 90 days
- Capability to pass a background check
- Basic understanding of call center environments and quality monitoring processes
Complete Job Description
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