Customer Service Representative
Job Summary
Providing exceptional customer service in a full-time remote role, the Customer Service Representative will manage inbound calls for child support inquiries, ensuring timely responses and accurate documentation while maintaining up-to-date knowledge through training.
Key Responsibilities
- Answer calls promptly through blended call queues and provide one-call resolutions
- Document requests, status changes, complaints, and grievances accurately
- Maintain knowledge of program requirements to deliver clear and objective information
Required Qualifications
- High School diploma or GED
- One year of customer service or call center experience
- 100% attendance during the first 90 days of employment
- Ability to pass a background check
- Basic understanding of call center environments and quality monitoring processes
Complete Job Description
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