Customer Service Representative
Job Summary
Working remotely as a full-time Customer Service Representative, the candidate will handle inbound calls for child support customers across multiple states, ensuring timely responses and one-call resolutions while maintaining accurate documentation of inquiries and concerns.
Key responsibilities
- Answer calls promptly from blended call queues and provide one-call resolutions
- Document requests, status changes, complaints, and grievances accurately
- Maintain up-to-date knowledge of support processes through ongoing training
Required qualifications
- High School diploma or GED
- One year of Customer Service or Call Center experience
- 100% attendance during the first 90 days of employment
- Ability to pass a background check
- Basic understanding of call center environments and quality monitoring processes
Complete Job Description
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