Customer Service Representative

Job Summary

To support a surge in customer inquiries, the full-time Customer Service Representative will handle complex inquiries from custodial and non-custodial parents, legal representatives, and state officials regarding child support services while working remotely from San Antonio, TX.

Key responsibilities:

• Manage intricate customer inquiries through inbound calls and chats, ensuring compliance with Federal and State regulations
• Conduct case research, execute financial assessments, and assist with legal enforcement actions related to child support
• Document and process requests within the state's system, providing updates to customers on ongoing incidents

Required qualifications:

• High school diploma or equivalent, with a minimum of two years of experience in customer service or a related field
• Proficiency in data entry and familiarity with Microsoft Word, Excel, and other Windows programs
• Fluency in English is required
• Knowledge of child support policies and customer service techniques
• Ability to work independently and as part of a team in a fast-paced environment