Customer Service Representative

Job Summary

To support an inbound call center for child support customers, the full-time Customer Service Representative will manage calls, provide one-call resolutions, and maintain accurate documentation while working remotely.

Key responsibilities

• Answer incoming calls in a timely manner through blended call queues
• Resolve customer inquiries by asking pertinent questions and providing accurate information
• Document requests, status changes, complaints, and grievances accurately

Required qualifications

• High School diploma or GED
• One year of customer service or call center experience
• Ability to maintain 100% attendance during the first 90 days
• Ability to pass a background check
• Basic understanding of call center environments and quality monitoring processes