Customer Service Representative

Job Summary

Providing exceptional service to child support customers, the full-time Customer Service Representative will manage inbound calls, resolve inquiries on the first contact, and maintain accurate documentation while working remotely.

Key responsibilities

• Answer inbound calls promptly through blended call queues
• Achieve one-call resolution by asking relevant questions to understand customer concerns
• Document requests, status changes, and complaints accurately

Required qualifications

• High School diploma or GED
• One year of customer service or call center experience
• Ability to pass a background check
• 100% attendance during the first 90 days of employment
• Basic understanding of call center environments and quality monitoring processes