Customer Service Representative

Job Summary

Providing exceptional support for child support customers, the full-time Customer Service Representative will handle inbound calls, resolve inquiries, and maintain accurate documentation while working remotely.

Key Responsibilities

• Answer calls promptly through blended call queues to assist customers effectively
• Achieve one-call resolution by asking relevant questions to understand customer concerns
• Document requests, status changes, and complaints accurately while staying updated on program requirements

Required Qualifications

• High School diploma or GED
• One year of customer service or call center experience
• 100% attendance during the first 90 days of employment
• Ability to pass a background check
• Basic understanding of call center environments and quality monitoring processes