Customer Service Representative
Job Summary
Seeking a customer-focused Customer Service Representative for a full-time remote position, who will manage service requests, assist with membership services, and educate members on AAA benefits while working Monday to Friday from 12:00 PM to 8:00 PM with alternating Saturdays.
Key responsibilities
- Handle a variety of service requests to create a positive customer experience
- Assist with membership services, billing inquiries, travel planning, and Driving School enrollments
- Document customer interactions accurately and resolve concerns professionally
Required qualifications
- High school diploma or equivalent
- Experience in customer service or call center operations
- Proficiency with Windows-based computer applications and a typing speed of 30+ words per minute
- Ability to complete required Member Service Counselor training and assessments
- Geographic knowledge and map-reading skills
Complete Job Description
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