Customer Service Representative

Job Summary

Providing customer service in a virtual call center environment, the part-time hourly Customer Service Representative will manage inquiries from policyholders and providers regarding insurance policies, while maintaining accurate records and ensuring compliance with company standards.

Key responsibilities

• Respond to telephone inquiries from clients about Medicare Supplement and Life Policies, providing accurate information and assistance
• Research company records to address customer questions and perform routine transactions
• Maintain a working knowledge of all company products and services, ensuring compliance with privacy regulations

Required qualifications

• High school diploma or GED, with six months of related call center experience or training
• Ability to type at least 30 wpm with 95% accuracy
• Intermediate computer skills and experience in a Windows-based environment
• Ability to provide a dedicated remote work location with reliable internet access
• Successful completion of background screening and drug tests