Customer Service Representative

Job Summary

To support a growing team, the full-time Customer Service Representative will provide excellent customer service by managing inbound calls, placing orders, and offering website support, all while working remotely within the United States.

Key responsibilities:

• Effectively utilize Customer Relationship Management through Salesforce CRM and via phone
• Demonstrate excellent customer service by addressing and resolving concerns from internal and external customers
• Identify and escalate priority issues to appropriate channels while providing pre- and post-order support

Required qualifications:

• 1-2 years of Trilogie experience and manual order placement
• Understanding of Ferguson blended products
• Strong communication skills, including the ability to compose professional emails
• Proficiency in digital literacy, including Microsoft Office; Salesforce experience is a plus
• Demonstrated reliability, punctuality, and professionalism in all interactions