Customer Service Representative
Job Summary
Providing essential support to members, the full-time remote Customer Service Representative will assist 50 to 70 callers daily with health-related inquiries, ensuring access to the right care and escalating issues as necessary.
Key responsibilities:
- Handle sensitive call scenarios with professionalism and empathy while actively listening to customer perspectives
- Document and resolve customer service issues, routing them to appropriate teams when necessary
- Research complex health-related inquiries, navigating multiple databases to provide accurate information and support
Required qualifications:
- High School Diploma / GED or equivalent work experience
- At least 1 year of customer service experience
Complete Job Description
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