Customer Service Representative

Job Summary

Detail-oriented and patient-focused, the part-time Customer Service Representative will manage patient intake, verify insurance coverage, and coordinate services across multiple locations in a remote setting.

Key responsibilities

• Verify Medicare, Medicaid, and private insurance coverage for durable medical equipment and respiratory products
• Manage new patient setups and service requests across multiple regional locations
• Communicate with patients, caregivers, referral sources, and internal teams to ensure smooth service delivery

Required qualifications

• High school diploma or GED equivalent
• Experience with medical equipment or medical billing practices preferred
• One year of related work experience preferred
• Experience in medical field and administrative record management preferred
• Knowledge of medical terminology preferred