Customer Service Representative

Job Summary

To support a nonprofit organization dedicated to tissue donation and patient care, the full-time Customer Service Representative will manage customer calls and process orders via phone, email, or fax, ensuring accurate order fulfillment and prompt resolution of customer issues in a remote setting.

Key responsibilities

• Accurately process orders for various types of tissue and medical devices while adhering to established protocols and timelines
• Communicate effectively with customers and business partners to resolve complex inquiries and provide detailed information regarding products and services
• Document all customer interactions and maintain records in compliance with departmental protocols and regulatory requirements

Required qualifications

• High School Diploma or GED
• 3 to 5 years of experience in customer service or a similar role
• Proficiency in Microsoft Office Suite and ability to navigate multiple computer interfaces
• Strong order entry experience with integrated software platforms
• Ability to adapt to a fast-paced environment and manage multiple tasks effectively