Customer Service Representative
Job Summary
To deliver exceptional customer service, the remote Customer Service Representative will manage inbound and outbound communications via phone, email, and chat, while addressing inquiries related to claims and insurance coverage in a healthcare setting.
Key responsibilities
- Engage professionally with providers and members, addressing inquiries with empathy and accuracy
- Document interactions and feedback in the CRM system, providing insights for process improvement
- Meet established KPIs related to call quality, customer satisfaction, and adherence to scripts
Required qualifications
- High school diploma/GED required
- 1-2 years of experience in customer service, preferably in healthcare
- Strong organizational and communication skills with attention to detail
- Ability to multitask and navigate multiple systems simultaneously
Complete Job Description
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