Customer Service Representative

Job Summary

Serving as the primary point of contact in a call center environment, the full-time Customer Service Representative will deliver exceptional service, manage transactions, and resolve inquiries while ensuring compliance with company policies and performance metrics.

Key responsibilities

• Respond promptly and courteously to incoming customer calls to ensure a positive service experience
• Process customer transactions, including payments and account updates, with accuracy and professionalism
• Document customer interactions and maintain high data integrity in the system

Required qualifications

• High school diploma or equivalent required
• Previous customer service experience, preferably in a call center or high-volume service environment
• Proficiency in computer systems and data entry; experience with CRM or call center platforms is a plus
• Availability to work extended hours, weekends, or holidays based on business needs