Customer Service Representative

Job Summary

Providing essential support for individuals self-directing Medicaid services, the full-time Customer Service Representative will handle 40+ inbound and outbound calls, ensuring customer satisfaction through accurate information and assistance while working remotely.

Key responsibilities

• Respond to customer inquiries with timely and accurate information regarding program guidelines and requirements
• Assist individuals in completing paperwork and understanding program requirements while maintaining privacy and confidentiality
• Conduct follow-up calls to ensure customer satisfaction and address any additional needs or requests

Required qualifications

• High school graduate or equivalent, with one year of customer support experience, preferably in a call center
• Working knowledge of modern office procedures and methods, including electronic documentation
• Intermediate skills with Microsoft Office, email, and internet usage
• Experience with CRM systems and/or Medicaid services is a plus
• Bilingual skills are an advantage