Customer Service Representative

Job Summary

To support customer engagement, the part-time Customer Service Representative will manage incoming contacts, provide product information, and guide customers through the custom label selection and order process while working in a hybrid remote environment.

Key responsibilities

• Manage incoming customer contacts and initiate outreach via phone and email
• Provide accurate information and assist customers in initiating and maintaining accounts and orders
• Resolve product or service concerns by actively listening and communicating proposed resolutions

Required qualifications

• Demonstrated customer support experience
• Information technology user literacy, particularly with Apple OSX-related tools
• Ability to multi-task and manage time effectively
• Willingness to learn about custom product label printing
• Capability to work effectively in a remote, home-based office environment