Customer Service Representative

Job Summary

A company in the customer service industry is hiring a Remote Customer Service Representative.

Position Responsibilities

• Answer inbound calls from customers to answer and service any questions they may have
• Handle all customer inquiries, requests, and thoroughly educate them on our products and services
• Provide quality support in the areas of processing payments, creating payment plans, and other account related tasks to ensure a positive customer experience

Qualifications

• Ability to balance multiple priorities and effectively handle changing situations
• Ability to deescalate complex customer interactions
• Computer proficiency and accurate data entry skills required
• Strong verbal and written communication skills
• A desire to create a top-notch customer service experience