Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities:

• Resolve service inquiries for claims, enrollment, billing, pharmacy, and benefits interpretation
• Provide exceptional levels of service satisfaction and quality service
• Utilize the service recovery process to assist members in complex situations

Required Qualifications:

• High school diploma or equivalent
• 2 years of related Customer Service experience
• Customer Service experience in a Healthcare related setting preferred
• Ability to multi-task and manage time efficiently
• Ability to learn quickly and adapt to a changing industry and operational environment