Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative who will handle member inquiries and provide value-driven conversations to prevent subscription cancellations.

Key Responsibilities:

• Handle incoming member calls, emails, live chat, and SMS text queues within SLA goals
• Process daily orders, refunds, cancellations, and adjustments to member accounts
• Achieve assigned retention goals by saving members from canceling subscriptions

Required Qualifications:

• Demonstrated customer service and retention experience
• Computer literacy and proficiency in MS Office applications
• Ability to multitask in a fast-paced environment
• Desire to learn new products and applications
• Prior up-selling/cross-selling experience is a plus