Customer Service Representative

Job Summary

A company is looking for a Work From Home Customer Service Representative.

Key Responsibilities:

• Handle customer technical inquiries and troubleshoot problems related to hardware, software, networking, and host computer OS and applications
• Listen and respond to customer needs, concerns, requests, and complaints
• Provide information about products and services, maintain positive and professional customer relationships, and escalate issues as needed

Qualifications:

• High School Diploma or equivalent required
• Extended computer user skills and basic IT knowledge
• Experience in customer-facing environments and passion for customer service
• Ability to communicate effectively, adapt to different audiences, and manage time efficiently
• Professional and/or personal technical troubleshooting experience and curiosity for technology