Customer Service Representative - Arkansas

Job Summary

Ensuring timely and courteous resolution of customer inquiries, the full-time remote Customer Service Representative - Arkansas will document interactions, conduct system research, and collaborate with internal experts to achieve first-time resolution whenever possible.

Key responsibilities

• Communicates clearly and concisely with customers to resolve issues related to health insurance products and services
• Documents customer interactions accurately in electronic systems while adhering to company standards and HIPAA guidelines
• Develops expertise in benefits and eligibility for health insurance plans to provide superior customer service

Required qualifications

• High school diploma or equivalent
• Minimum two years of experience in a specialized customer service environment or two years of college coursework plus one year of relevant experience
• Proficiency in computer literacy and ability to pass the company Customer Service Assessment
• Strong organizational skills and ability to work independently in a high-stress environment
• Effective problem-solving skills and ability to handle confrontational situations with empathy and professionalism