Customer Service Representative, Auto Insurance

Job Summary

Supporting a nationwide network of insurance agents, the full-time Customer Service Representative, Auto Insurance will deliver timely assistance through phone, email, and chat while managing policy inquiries and documentation in a fast-paced remote environment.

Key responsibilities

• Provide routine customer service and policy support to agents and carriers regarding coverage, rates, and billing issues
• Communicate effectively with agents and carriers across multiple channels while navigating various systems
• Research and resolve customer inquiries, maintaining high standards of service delivery and documentation management

Required qualifications

• High school diploma or equivalent
• Experience in the commercial insurance industry is preferred
• Proficiency in Microsoft Office and web-based systems
• Ability to work independently in a remote setting with strong self-motivation
• Capability to troubleshoot basic equipment issues related to remote work