Customer Service Representative - CO

Job Summary

To enhance customer satisfaction and retention, the full-time remote Customer Service Representative - CO will manage member inquiries, provide accurate information regarding health plan services, and maintain collaborative relationships with members while adhering to compliance guidelines.

Key responsibilities:

• Handle member inquiries related to eligibility, benefits, billing, and complaints, ensuring timely and accurate responses
• Document all interactions and coordinate with relevant health plan personnel to resolve customer concerns effectively
• Support compliance with organizational policies and maintain confidentiality of member information

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with KP members
• High School Diploma or General Education Development (GED) required
• Ability to pass required testing, including contact center simulation and typing tests
• Demonstrated analytical and problem-solving skills
• Working knowledge of systems used within the Member Service Contact Center (MSCC)