Customer Service Representative - CO

Job Summary

To enhance customer satisfaction and retention, the full-time remote Customer Service Representative - CO will manage member inquiries, provide accurate information, and build rapport with customers while adhering to compliance guidelines.

Key responsibilities:

• Handle inquiries related to member services, eligibility, benefits, and billing issues
• Document all incoming contacts and respond to complex calls related to specialized product lines
• Evaluate data to resolve complaints and coordinate service recovery as needed

Required qualifications:

• Minimum two (2) years of customer service experience or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Ability to pass required testing including contact center simulation and typing tests
• Working knowledge of systems used within the Member Service Contact Center
• Demonstrated analytical and problem-solving skills