Customer Service Representative - CO

Job Summary

To enhance customer satisfaction and retention, the full-time remote Customer Service Representative - CO will manage member inquiries, provide accurate information about services, and build rapport with members while adhering to compliance guidelines.

Key responsibilities

• Handle a variety of member inquiries, including eligibility, benefits, billing, and service reviews
• Document all incoming contacts and respond to complex calls related to specialized product lines
• Evaluate data to determine appropriate actions for resolving complaints and coordinating service recovery

Required qualifications

• Minimum two (2) years of customer service experience or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Demonstrated analytical and problem-solving skills
• Working knowledge of systems used within the MSCC
• Ability to pass required testing, including contact center simulation and typing tests