Customer Service Representative - CO

Job Summary

To enhance customer satisfaction and retention, the full-time Customer Service Representative - CO will provide accurate and timely support to members and customers regarding inquiries and issues related to health plan services, working remotely from Colorado.

Key responsibilities:

• Handle member inquiries across various service areas, including eligibility, benefits, and billing
• Document all incoming contacts and respond to complex calls while ensuring compliance with organizational standards
• Collaborate with internal departments to resolve customer complaints and coordinate service recovery efforts

Required qualifications:

• Minimum two years of customer service experience or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Ability to pass required testing, including contact center simulations and typing tests
• Working knowledge of systems used within the Member Service Contact Center (MSCC)
• Demonstrated analytical and problem-solving skills