Customer Service Representative - CO

Job Summary

To enhance customer satisfaction and retention, the full-time remote Customer Service Representative - CO will manage member inquiries, provide accurate information, and build rapport with members while adhering to compliance guidelines.

Key responsibilities:

• Handle a variety of member inquiries related to eligibility, benefits, billing, and complaints
• Respond professionally to internal and external customer inquiries, ensuring high-quality service
• Document member interactions and coordinate with relevant departments to resolve issues effectively

Required qualifications:

• Minimum two (2) years of customer service or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Ability to pass required testing, including contact center simulation and typing tests
• Working knowledge of systems used within the Member Service Contact Center (MSCC)
• Demonstrated analytical and problem-solving skills