Customer Service Representative - CO

Job Summary

Providing essential support to enhance customer satisfaction, the full-time Customer Service Representative - CO will manage member inquiries, resolve issues, and promote services while working remotely from Colorado.

Key responsibilities:

• Handle member inquiries related to eligibility, benefits, billing, and complaints, ensuring accurate and timely responses
• Document all interactions and coordinate with relevant departments to resolve complex issues effectively
• Support compliance with organizational policies and maintain confidentiality of member information

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with KP members
• High School Diploma or General Education Development (GED) required
• Ability to pass required testing, including contact center simulation and typing tests
• Working knowledge of systems used within the Member Service Contact Center (MSCC)
• Demonstrated analytical and problem-solving skills