Customer Service Representative - CO

Job Summary

Providing essential support to members and patients, the full-time remote Customer Service Representative - CO will manage inquiries related to eligibility, benefits, and billing while ensuring customer satisfaction and compliance with organizational guidelines.

Key responsibilities:

• Handle member inquiries regarding various services, including eligibility and billing, while documenting all interactions
• Initiate contact with relevant personnel to gather information and resolve customer concerns effectively
• Support compliance with organizational standards and maintain the privacy and confidentiality of member information

Required qualifications:

• Minimum two (2) years of customer service or KP member-interacting experience required
• High School Diploma or General Education Development (GED) required
• Ability to pass required testing for contact center simulation, typing, writing, and math
• Working knowledge of systems used within the Member Service Contact Center (MSCC)
• Demonstrated analytical and problem-solving skills