Customer Service Representative - CO
Job Summary
Providing exceptional support to members, the full-time remote Customer Service Representative - CO will manage inquiries related to eligibility, billing, and benefits while ensuring customer satisfaction and retention.
Key responsibilities:
- Handle member inquiries regarding eligibility, benefits, and billing issues
- Document all incoming contacts and respond to complex calls related to specialized product lines
- Collaborate with internal departments to resolve member concerns and improve service delivery
Required qualifications:
- Minimum two (2) years of customer service or KP member-interacting experience
- High School Diploma or General Education Development (GED) required
- Ability to pass required testing, including contact center simulation and typing tests
- Working knowledge of systems used within the Member Service Contact Center
- Demonstrated analytical and problem-solving skills
Complete Job Description
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