Customer Service Representative - CO

Job Summary

Providing essential support to members and customers, the full-time remote Customer Service Representative - CO will manage inquiries related to health plan services, billing, and benefits while ensuring high levels of customer satisfaction and compliance with organizational standards.

Key responsibilities:

• Handle member inquiries regarding eligibility, benefits, billing, and service reviews, ensuring accurate and timely responses
• Document all customer interactions and follow established procedures to resolve complaints and coordinate service recovery
• Collaborate with internal departments and external stakeholders to obtain necessary information and support customer needs

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with KP members
• High School Diploma or General Education Development (GED) required
• Ability to pass required testing, including contact center simulation and typing tests
• Familiarity with systems used within the Member Service Contact Center (MSCC)
• Demonstrated analytical skills and the ability to think critically in problem-solving situations