Customer Service Representative - CO

Job Summary

To enhance customer satisfaction and retention, the full-time Customer Service Representative - CO will provide accurate and timely support to members, customers, patients, and providers while working remotely from Colorado.

Key responsibilities:

• Handle member inquiries related to eligibility, benefits, billing, and complaints while documenting all interactions
• Initiate contact with relevant health plan personnel to gather necessary information for resolving inquiries
• Support compliance with organizational policies and maintain the privacy and confidentiality of member information

Required qualifications:

• Minimum two (2) years of customer service experience or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Ability to pass required testing, including contact center simulation and typing tests
• Demonstrated analytical and problem-solving skills
• Working knowledge of systems used within the Member Service Contact Center (MSCC)