Customer Service Representative - CO

Job Summary

Providing exceptional support to members and customers, the full-time remote Customer Service Representative - CO will handle inquiries related to eligibility, benefits, billing, and complaints while ensuring compliance with organizational guidelines.

Key responsibilities:

• Manage member inquiries regarding eligibility, benefits, and billing issues while promoting KP services
• Document all incoming contacts and resolve complaints by coordinating with appropriate personnel
• Support department goals by maintaining compliance and ensuring high levels of customer satisfaction

Required qualifications:

• Minimum two (2) years of customer service experience or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Ability to pass required testing, including contact center simulation and typing tests
• Demonstrated analytical skills and working knowledge of systems used within the MSCC
• Ability to effectively interact with diverse work units and organizational departments