Customer Service Representative - CO

Job Summary

To enhance customer satisfaction and retention, the full-time remote Customer Service Representative - CO will provide accurate and timely information to members, patients, and providers while managing inquiries related to eligibility, benefits, billing, and service reviews.

Key responsibilities:

• Handle member inquiries regarding various services, including eligibility and billing issues
• Document all incoming contacts and respond to complex calls related to specialized product lines
• Initiate contact with relevant personnel to obtain information and resolve customer complaints

Required qualifications:

• Minimum two (2) years of customer service experience or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Ability to pass required testing, including contact center simulation and typing tests
• Working knowledge of systems used within the Member Service Contact Center (MSCC)
• Must live in Colorado and be available for a variable schedule including possible weekends