Customer Service Representative - CO
Job Summary
To enhance customer satisfaction and retention, the full-time remote Customer Service Representative - CO will provide accurate and timely information to members, customers, patients, and providers while managing inquiries related to eligibility, billing, and service reviews.
Key responsibilities:
- Handle member inquiries regarding eligibility, benefits, billing, and service reviews
- Document all incoming contacts and respond to complex calls related to specialized product lines
- Collaborate with internal and external teams to resolve customer complaints and coordinate service recovery
Required qualifications:
- Minimum two (2) years of customer service experience or KP member-interacting experience
- High School Diploma or General Education Development (GED) required
- Ability to pass required testing, including contact center simulation and typing tests
- Working knowledge of systems used within the MSCC
- Must reside in Colorado to be eligible for this remote position
Complete Job Description
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