Customer Service Representative - CO

Job Summary

To enhance customer satisfaction and retention, the full-time remote Customer Service Representative - CO will provide accurate and timely information to members, customers, patients, and providers while managing inquiries related to eligibility, benefits, billing, and complaints.

Key responsibilities:

• Handle member inquiries across various service areas, including eligibility, billing, and complaints
• Document all incoming contacts and responses to ensure compliance and service quality
• Collaborate with internal departments to resolve complex inquiries and enhance member experience

Required qualifications:

• Minimum two (2) years of customer service or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Ability to pass required testing, including contact center simulation and typing tests
• Working knowledge of systems used within the Member Service Contact Center (MSCC)
• Demonstrated analytical and problem-solving skills