Customer Service Representative - CO

Job Summary

To enhance customer satisfaction and retention, the full-time remote Customer Service Representative - CO will provide accurate information and support to members, customers, patients, and providers regarding inquiries and issues related to the KP plan and provider services.

Key responsibilities:

• Handle member inquiries across various topics including eligibility, billing, and complaints while documenting all interactions
• Initiate contact with relevant Health Plan personnel to gather necessary information for resolving customer concerns
• Support compliance with organizational policies and maintain confidentiality while striving to meet customer needs and department expectations

Required qualifications:

• Minimum two (2) years of customer service experience or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Ability to pass required testing including contact center simulation and typing tests
• Working knowledge of systems used within the Member Service Contact Center (MSCC)
• Demonstrated analytical and problem-solving skills