Customer Service Representative - CO
Job Summary
Providing exceptional support to members, the full-time Customer Service Representative - CO will manage inquiries related to eligibility, benefits, billing, and complaints while working remotely from Colorado.
Key responsibilities:
- Handle member inquiries and resolve issues related to services, eligibility, and billing
- Document conversations and ensure compliance with organizational policies and procedures
- Collaborate with internal departments to obtain information necessary for resolving inquiries
Required qualifications:
- Minimum two (2) years of customer service or KP member-interacting experience
- High School Diploma or General Education Development (GED) required
- Ability to pass required testing, including contact center simulation and typing tests
- Working knowledge of systems used within the Member Service Contact Center (MSCC)
- Demonstrated analytical and problem-solving skills
Complete Job Description
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