Customer Service Representative - CO

Job Summary

To enhance customer satisfaction and retention, the full-time remote Customer Service Representative - CO will provide accurate and timely information to members, patients, and providers while managing inquiries related to eligibility, billing, and service reviews.

Key responsibilities:

• Handle member inquiries regarding eligibility, billing, and service reviews while maintaining compliance with organizational guidelines
• Document all incoming contacts and conversations with members according to established procedures
• Collaborate with internal departments to resolve complex inquiries and ensure effective service recovery

Required qualifications:

• Minimum two (2) years of customer service experience or KP member-interacting experience required
• High School Diploma or General Education Development (GED) required
• Ability to pass required testing, including contact center simulation and typing tests
• Demonstrated analytical and problem-solving skills
• Working knowledge of systems used within the Member Service Contact Center (MSCC)