Customer Service Representative - CO

Job Summary

To enhance customer satisfaction and retention, the full-time remote Customer Service Representative - CO will provide accurate and timely information to members, customers, patients, and providers while managing inquiries related to health plan services and billing.

Key responsibilities:

• Handle member inquiries across various topics, including eligibility, benefits, and billing
• Document conversations and follow established procedures to resolve customer issues effectively
• Collaborate with internal departments to obtain necessary information and ensure compliance with organizational standards

Required qualifications:

• Minimum two (2) years of customer service experience or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Ability to pass required testing, including contact center simulations and typing tests
• Working knowledge of systems used within the Member Service Contact Center (MSCC)
• Demonstrated analytical and problem-solving skills