Customer Service Representative - CO

Job Summary

To enhance customer satisfaction and retention, the full-time remote Customer Service Representative - CO will manage member inquiries, provide accurate information regarding health plan services, and build collaborative relationships with members while adhering to compliance guidelines.

Key responsibilities:

• Handle member inquiries related to eligibility, benefits, billing, and service reviews, ensuring timely and accurate responses
• Document all incoming contacts and interactions with members according to established procedures
• Collaborate with internal departments to resolve complex inquiries and improve overall customer service

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with KP members
• High School Diploma or General Education Development (GED) required
• Ability to pass required testing, including contact center simulation and typing tests
• Demonstrated analytical skills and working knowledge of systems used within the MSCC
• Ability to effectively communicate and respond to inquiries clearly and briefly