Customer Service Representative - CO

Job Summary

To enhance customer satisfaction and retention, the full-time remote Customer Service Representative - CO will manage member inquiries, provide accurate information about services, and build rapport with members while adhering to compliance guidelines.

Key responsibilities:

• Handle a variety of member inquiries related to eligibility, benefits, and billing while documenting all interactions
• Respond professionally to complex inquiries and coordinate with relevant departments to resolve issues
• Support compliance with organizational policies and maintain the privacy and confidentiality of member information

Required qualifications:

• Minimum two (2) years of customer service experience or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Ability to pass required testing, including contact center simulation and typing tests
• Working knowledge of systems used within the Member Service Contact Center (MSCC)
• Demonstrated analytical skills and ability to think critically