Customer Service Representative FCRA Certified
Job Summary
Seeking a full-time Customer Service Representative FCRA Certified, the role will manage inbound calls and provide Tier 1 support for breach members in a remote contact center environment, ensuring excellent customer service and accurate information delivery.
Key responsibilities
- Answer inbound phone calls and emails in a contact center environment
- Provide accurate information regarding Kroll's products, services, and product delivery systems
- Maintain confidentiality and professionalism while assisting clients and consumers
Required qualifications
- High School Diploma (Required); Bachelor's degree preferred
- 2 years of customer service experience and 1 year of call center experience preferred
- Must pass the Fair Credit Reporting Act (FCRA) certification exam
- Proficiency in MS Office products, including Word, Excel, and PowerPoint
- Flexibility to work 40 hours per week, including the 10:30 am - 7 pm shift
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,964 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
