Customer Service Representative I

Job Summary

A company is looking for a Customer Service Representative I for the Patient Contact Center Collections.

Key Responsibilities

• Handle inbound and outbound patient calls related to collection activities in a high-volume call center
• Research and document account details, addressing patient inquiries and concerns
• Refer accounts to bad debt agencies when necessary and maintain detailed notes for review

Required Qualifications

• High School Diploma or GED
• Minimum of one year of collection experience, preferably in a healthcare or call center setting
• Solid knowledge of patient collections and bad debt procedures
• Ability to work independently within guidelines
• Experience with various systems to perform daily job duties