Customer Service Representative I

Job Summary

A company is looking for a Customer Service Representative I in the Patient Contact Center for Billing and Collections.

Key Responsibilities

• Handle inbound and outbound patient calls related to collection activities
• Research and document account details, addressing patient inquiries and concerns
• Refer accounts to bad debt agencies as necessary and maintain detailed notes on interactions

Required Qualifications

• High School Diploma or GED
• Minimum of one year of collection experience, preferably in a healthcare or call center setting
• Solid knowledge of patient collections and bad debt procedures
• Ability to work independently within established guidelines
• Familiarity with various systems to perform daily job duties